Teams
A team can be created for each group
You can create a team from existing users for each group. Only these users then have access to that group, ie can view and respond to messages etc.
The team can be defined for a group by ticking the box against each user's name, under Admin > Team (all users in a business are listed):
The team can be defined only by admins, however agents may view team members.
A user can be a member of multiple teams.
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