Welcome to Converso

At Converso, we're re-inventing communications by leveraging AI to help answer customer and client enquiries, whilst improving agent productivity.

Whether it's a support request or a sales enquiry, interactions that access the knowledge and reasoning power of a generative AI model can greatly improve the customer experience, as well as save valuable agents' time.

However, to do this and provide high quality responses requires careful application of AI technology. That's why we pay special attention to areas such as knowledge base creation, information retrieval and prompting, in order to reduce the risk of "hallucinations" and provide personalised, accurate replies.

We're deploying AI across popular messaging channels, including webchat, WhatsApp and SMS, and offering live chat capability through easy handover to human agents.

AI technology and products are new and improving rapidly, so we'll update these docs regularly as we get customer feedback (so let us have your views!), and as the services themselves improve, so please refer back from time to time.

As always, if you need anything further, don't hesitate to reach out.