Features and bugs

A list of features to be launched, and known bugs

We list here features that we're still developing, and some known bugs that we're resolving.

WhatsApp features in development:

1. Reply to a WhatsApp message with the sender's original message

2. Access to WhatsApp message templates by agents (presently limited to Admins)

3. Previews of doc(x) and xls(x) attachments sent from a customer

List of bugs that we're working on:

New features in development:

1. Auto assignment of conversations

2. Enhancements to dashboard reporting

3. Image library

4. Integration of WhatsApp message template creation and editing in Converso