Features and bugs

A list of features to be launched, and known bugs

We list here features that are on the near term roadmap, and some known bugs that we're resolving.

WhatsApp features in development:

1. Reply to a WhatsApp message with the sender's original message

2. Access to WhatsApp message templates by agents (presently limited to Admins)

3. Previews of doc(x) and xls(x) attachments sent from a customer

List of bugs that we're working on:

New features in development:

1. Auto assignment of conversations

2. Enhancements to dashboard reporting

3. Image library