Converso product documentation
CtrlK
  • Welcome to Converso
  • Getting started
    • Quick checklist
    • Setting up your account
  • Communications
    • Conversations
    • Workspaces
      • Adding channels to a workspace
    • Teams
    • Notifications
    • Contacts
      • Managing contacts
  • Channels
    • Webchat
      • Configuring the widget
    • WhatsApp
      • Key points
      • What is the WhatsApp Business Platform?
      • Connecting to WhatsApp
      • Message templates
      • Mapping message templates
      • Sending and receiving messages
      • Conversations
      • Chat widgets and buttons
      • How to create an image URL
  • AI - coming soon!
    • AI agent
      • Creating your AI Agent
      • Connecting to Voiceflow
    • Handover to a human agent
    • Creating an Assistant in OpenAI
    • Connecting your OpenAI account
  • Support
    • How to contact support
    • Features and bugs
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  1. Channels

WhatsApp

How to add WhatsApp as a customer channel for support and sales engagement

Key pointsWhat is the WhatsApp Business Platform?Connecting to WhatsAppMessage templatesMapping message templatesSending and receiving messagesConversationsChat widgets and buttonsHow to create an image URL
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