Converso product documentation
  • Welcome to Converso
  • Getting started
    • Quick checklist
    • Setting up your account
  • Helpdesk
    • Conversations
    • Groups
      • Adding channels to a group
    • Teams
    • Notifications
    • Contacts
      • Managing contacts
    • Broadcast messages
    • Auto responder
  • Channels
    • Webchat
      • Configuring the widget
    • WhatsApp
      • Key points
      • What are WhatsApp business accounts?
      • Connecting to WhatsApp
      • Message templates
      • Mapping message templates
      • Sending and receiving messages
      • Conversations
      • Chat widgets and buttons
      • How to create an image URL
    • SMS
  • AI
    • AI Agent
      • Creating your AI Agent
      • Connecting to Voiceflow
    • Handover to a human agent
    • Creating an Assistant in OpenAI
    • Connecting your OpenAI account
  • Payments
    • Creating invoices and checkouts
  • Integrations
    • Connecting to Stripe
    • Connecting to Quickbooks
    • Connecting to Xero
      • Sending Xero invoice reminders
  • Support
    • How to contact support
    • Features and bugs
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  1. Channels

WhatsApp

How to add WhatsApp as a customer channel for support and sales engagement

Key pointsWhat are WhatsApp business accounts?Connecting to WhatsAppMessage templatesMapping message templatesSending and receiving messagesConversationsChat widgets and buttonsHow to create an image URL
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