Mapping message templates

How to map message templates in Converso

This article describes how to map placeholders in WhatsApp message templates to Converso variables.

1. Go to worksapce > Channels > WhatsApp and click on templates

1. Click on the "Map now" button next to the template:

1. If you have an image as a header, go to "Header variables mapping" and choose "Custom image path":

Then paste the relevant link for that template eg from Cloudinary or Dropbox. This will add the graphic at the top of the message.

1. If you have a name in the body of your message, go to "Body variables mapping" and choose "Contact" and "[contact-firstname]" or appropriate:

This will add the first name from Converso contacts.

1. Click on "Save" and repeat for other templates.